This describes the Complaints Policy, which has been implemented to ensure that all complaints are dealt with and handled in a professional manner.
Although we will do everything we can to meet or exceed your expectations, in the event that you should find you have an issue or complaint with our service, we urge you to contact us. In the first instance, you should contact our complaints department on 01244 303 469 or by sending an email to.
We are always seeking to continuously improve our service and will keep a record of your complaint and the outcome will be held centrally for analysis. Whatever the outcome, we assure you that we will be examining our Customer Care processes and procedures to try to ensure that the issue does not arise again.
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